Returns and Refunds Policy

Your satisfaction is our goal. If you are unhappy with your purchase, please contact us by email first. We are pleased to accommodate returns and exchanges within 30 days from the date you have received all items.

All hair product returns must be unworn, unwashed, original lace( uncut ), original curl pattern, and still have the original package & gifts attached.

Note:

• We recommend shipping packages back using USPS(Priority Mail Express International or Priority Mail International) with a tracking number for convenience, as we are not responsible for lost or stolen packages. We will only issue a return credit with proof of receipt and delivery. You will be responsible for covering shipping costs to return items, and shipping charges must be prepaid.

• Returned items must be unworn, unwashed, uncut, and unstyled (without any stains from makeup, deodorant, or wear) with gifts and product packages attached. Defective items must be reported by email within 30 days of receipt. Without any prior report/notification, we will not issue a refund. If you believe you have received an incorrect item, please get in touch with us within 30 days of receiving your package. Report email: sales@onlinehumanhair.com.

Refunds

1. If the return is due to our problems (Such as incorrect products or quality problems of products), we will provide a full refund for you;
2. If the return is due to buyer’s problems (Such as don’t like/want, ordering the wrong product/size ), we will remove $30 from your refund as a loss of freight and handling fee, and you must contact us for return within one month of receiving.
3. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and we will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the refund will automatically be returned to your credit card or original payment method within a certain amount of days. If you no longer use the original card, please contact us.
4. If you have any problem with order/products/payment, please get in touch with us first. If you return the items without prior contact, or there is no reason to dispute, we will not ensure your refund and make a complaint according to the policy.

Cancellation & Exchange

If you want to cancel/change your order before shipping out, please get in touch with us by email or WhatsApp ASAP; Once your order has been shipped out, we will not be able to change/cancel it for you.

Due to PayPal’s updated fee policy, they no longer refund transaction fees(about 4.5% of the total amount) for canceled payments. Therefore, if a customer wishes to cancel an order without a valid reason after placing it, we can only refund the amount we received, which is the total order amount minus PayPal’s transaction fees.

We will offer a coupon equivalent to the transaction fee or more to minimize the customer’s loss. This coupon is exclusive to the customer and can be used only once.

If you need to exchange a different item after the order is shipped, please email sales@onlinehumanhair.com for the Return Information.

Neep Helps?

Contact us at Whatsapp +8618026322304 or sales@onlinehumanhair.com for questions related to refunds and returns.