1. Overview

Welcome to OnlineHumanHair.com.
We operate from China and provide high-quality human hair products to customers worldwide.
By accessing or purchasing from our website, you agree to the following Terms & Conditions.
Please read them carefully before placing your order.

2. Orders & Payments

All prices on our website are based on USD (U.S. Dollars) as the standard pricing.
We also support other major currencies: CAD, GBP, AUD, and EUR.
Currency conversion is provided automatically during checkout, based on current exchange rates.
We accept PayPal, major Credit/Debit Cards, and other secure online payment methods.
Payment must be completed before your order is processed or shipped.
Product prices and availability may change at any time without prior notice, but confirmed orders will remain valid.
International customers are responsible for any customs duties or import taxes charged by their country.

3. Shipping & Delivery

All orders are shipped from our China warehouse, regardless of your location.
We provide worldwide shipping to all countries.
Standard courier delivery usually takes 3–7 business days. Other shipping methods may take longer, depending on the service selected.
You will receive a tracking number once your order is dispatched.
Delivery times are estimates and may be affected by customs clearance, courier delays, or local postal services.

💡 Tip: Please ensure your shipping address is complete and accurate to avoid delays or failed deliveries.

4. Returns & Refunds

We want you to love your hair! If you’re not fully satisfied, here’s how we handle returns:

Returns are accepted within 30 days of delivery for unused, unwashed, and undamaged hair in original packaging.
To request a return, email service@onlinehumanhair.com with your order number and reason.
Buyers cover return shipping costs unless the item received is defective or incorrect.
Refunds will be processed to the original payment method after we receive and inspect the returned items.

5. Product Information

All our products are made from 100% human hair, including raw, virgin, and remy bundles.
Because each bundle comes from real donors, natural variations in color and texture may occur.
We do not guarantee results for bleaching, dyeing, or chemical processing, as results depend on care and technique.

6. Wholesale Pricing

At OnlineHumanHair.com, all prices are wholesale prices — no minimum order required.
You can freely buy any quantity, whether you need just 1 bundle or a large order for your salon.
Enjoy flexible purchasing with consistent quality and the best value.
For bulk or reseller inquiries, contact service@onlinehumanhair.com for personalized support.

7. User Responsibilities

When using our site, you agree to:

Provide accurate and current information when placing an order.
Use the website only for lawful purposes.
Do not copy, redistribute, or reproduce our images, videos, or product descriptions without written permission, except if you have purchased products from us for resale. In that case, you may use our images and videos to promote or sell the products.

8. Limitation of Liability

You acknowledge and agree that use of our website and our products is done at your own risk.
We make every effort to provide accurate information and high-quality products, but we cannot guarantee results or outcomes in every situation.
We are not responsible for:
- Delays caused by couriers, customs, or events beyond our control.
- Damage caused by improper hair installation, care, or chemical treatment.
- Any indirect or consequential losses exceeding the value of your original purchase.

Our total liability shall not exceed the amount paid for your order.

9. Governing Law

These Terms & Conditions are governed by the laws of the People’s Republic of China.
We follow fair international e-commerce practices to ensure transparent and secure transactions for all global customers.

10. Contact Us

If you have any questions regarding these Terms & Conditions, please contact our support team:
📧 service@onlinehumanhair.com
🌐 onlinehumanhair.com